Refund and Return Policy
At Premium Rides, Your Satisfaction is Our Priority.
We understand that there may be circumstances where you need to request a refund or initiate a return. Our Refund and Return Policy is designed to provide clear guidelines on how we handle such situations.
Refund Policy
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Reservation Cancellation: If you need to cancel a reservation, please inform us at least 24 hours in advance. Cancellations made within 24 hours may incur a cancellation fee.
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Refund Eligibility: Refunds are typically issued in the original form of payment and processed within a reasonable timeframe. However, please note that refunds may not be available for certain promotional rates or special offers.
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Exceptional Circumstances: In cases of service disruptions or unexpected events, we will assess refunds on a case-by-case basis, prioritizing your satisfaction.
Return Policy
We do not provide products subject to return as our services are primarily transportation-related. However, if you have any concerns or issues related to your ride experience, please contact us immediately. We are dedicated to resolving any service-related concerns promptly and to your satisfaction.
Contact Us for Assistance
If you have questions, require assistance, or need to initiate a refund or address any issues, please contact our customer service team:
- Phone: +1 (604) 203-5460
- Email: premiumridesbc@gmail.com
Your Feedback Matters
Your feedback is invaluable to us. If you encounter any problems during your ride or have suggestions for improvement, please share them with us. We are committed to providing the best possible service and addressing any concerns promptly.
Policy Updates
We may update our Refund and Return Policy as necessary. We encourage you to review this policy periodically to stay informed.
Your satisfaction is our priority, and we are here to ensure your experience with Premium Rides is exceptional.
